Return or Refund Authorisation

You will require an Authorisation for replacement or refund in respect of any product.

Where we have provisionally determined that a Product is DOA, we will issue you with an Authorisation number. Products cannot be returned without an Authorisation number. The product must be returned to us within 30 calendar days of the issuance of the Authorisation number. All products must be packed in the original unmarked packaging including accessories, manuals, documentation and registration that shipped with product.

Organising the Return of DOA Products

DOA Products must be returned whenever we agree to replace the product or provide you with a refund.

Where you received a DOA Product we will email you a PDF docket containing an Authorisation number, which you must affix to the product.

Where you have received a DOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.

When a Replacement product is arranged:

A replacement for the same Product that you ordered will be shipped to you at our expense after we have received the returned DOA product.
The delivery time for the replacement Product will be the same for the original DOA product.
When a Refund is arranged:

Refunds include all shipping and associated costs for the DOA Product.
No refund will be given to you until we have received the DOA Product from you.
Refunds will be issued by money order only.

Refund policy

Returns Policy

Returns /exchange

Should you wish to exchange a product that is not faulty you may do so without giving any reason for up to three months from date of receipt provided that the items have not been open, they are unmarked, and in original condition. No refunds, credit or replacements will be offered; you may only exchange a product after that time in accordance with the terms relating to damage or defective goods.